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Our Newsletter


Shipping & Returns

 

Return and Shipping Policy

 

Returns Policy

Should you need to return an order, a credit or refund will be issued within one week of our receipt of the returned goods.  All customers returning orders must do so within 30 days of receipt of products to receive a full refund.  Due to the high shipping cost of many of our puppy pads, a refund will be issued for your full purchase price MINUS the actual shipping fees associated with your order.

Returned products must be intact, unopened and in the original packaging.  A re-stocking fee for all products may be imposed for opened products, or for those missing pieces. Return shipping costs are the responsibility of the customer.  Due to sanitary reasons, some items like dog diapers, if opened or used, are not eligible for return.

Products returned due to incorrect addresses or products returned if UPS or USPS makes multiple delivery attempts (undeliverable package) to a correct address will be subject to a 5% of the purchase price restocking fee and will have all actual shipping fees deducted from the total purchase price.  The remaining balance, minus these fees, will then be refunded to the purchaser.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping 

All orders placed one day are shipped the next day except for weekend orders which will be shipped on Monday.  Shipping prices and time will vary depending on your shipping address and service delivery (Ground, 2 Day, Overnight etc.).  We ship primarily using UPS, but may utilize other shipping companies at our discretion if it benefits your order.  All orders are shipped 100% complete unless otherwise specified. 

Please also note that the shipping rates for our products are weight-based. The weight of any such item can be found on its detail page. 

Thank you